The Outdoor Plus Company (TOP) warranties fire pits against manufacturing defects that prevent safe and correct function as follows:
Please find the full warranty here.
Warranty periods are as follows:
Electronics, Gas Valves, & Pilot Assembly:
- Commercial: 6 months
- Residential: 1 year
Stainless Steel & Aluminum Pans:
- Commercial: 1 year
- Residential: 5 years
Burner Ring & Burner Bars:
- Lifetime Warranty
Electrodes & Spark Igniter Components:
- Not warrantied (due to lifespan)
This warranty applies from the date of original sale/shipment from The Outdoor Plus. It only applies to claims presented by The Outdoor Plus' original customer, and is in lieu of all other warranties expressed or implied.
To make a claim, the customer must send the defective product back to The Outdoor Plus with a Return Merchandise Authorization (RMA) issued by The Outdoor Plus.
The original purchase information will be required. The product should be carefully packed, and The Outdoor Plus is not responsible for shipping damage on returned items.
RMA's are only valid for 30 days after the expiration date. The RMA number must be indicated on the outside of the return package, and a copy of the RMA should be placed in the package with the product.
The Outdoor Plus is not responsible for damage caused by overheating, modification, abuse, improper storage, installation, or maintenance.
The Outdoor Plus is also not responsible for surface-level rust on metal products or the actions of the installer, including negligence. Any labor involving installation or maintenance is not covered.
This warranty excludes claims for incidental or consequential damage and indirect collateral expenses arising from product defects or warranty recovery.
Product Return Policy:
- No returns on made-to-order goods
- No returns on custom features, NO EXCEPTIONS
- If a product is delivered incorrectly, it is the recipient's responsibility to notify The Outdoor Plus within 48 hours. The Outdoor Plus is not responsible for incorrect or damaged packages and shipments 48 hours after they have been received.
PRODUCT TESTING PROGRAM
If you believe a unit or component you received is defective, The Outdoor Plus will gladly test any component at T.O.P’s facility. TOP will cover shipping back to you.
If an item is found to be defective it will be repaired or replaced at T.O.P’s discretion. TOP will absorb all costs of outgoing freight and replacement costs if product is in warranty.
If the product is found to be non-defective it will be returned to the customer - no credit will be given.
If a return is needed due to a mistake on T.O.P’s part, we will issue a RMA and Return Services Label. When products are received at TOP, credit will be issued for the products and the outgoing freight on the original invoice.
If an RMA is asked for and covers current new products in the original package, we will authorize the return. The customer is responsible for the return shipping. When products are received we will issue credit for the original customer cost less a 25% restocking charge. Custom orders do not apply.
All orders will be shipped FOB Ontario, California, with a standard shipping carrier selected by TOP unless customer specifically requests their own carrier and account. A freight quote may be requested in advance. TOP works diligently with standard carriers to achieve the best discounts available.